At Rico Vapes we will do our upmost to resolve any issues you are having with your purchase. Please contact us and we will discuss further your options. All electronic cigarette components have a limited life span and will eventually need to be replaced.
All products except E-Liquids can be returned to us within 28 days of purchase providing the item is still in original and unused condition. Atomizers and Cartomizers have a dead-on arrival warranty, please let us know within 24 hours of receipt if your item is damaged or faulty and we will replace it or refund where possible.
E-Liquids cannot be returned if opened under any circumstances, if we have sent out the wrong order we will send out a replacement immediately once we receive confirmation that the wrong item has been returned. E-Cigs batteries can be fragile and we will not cover physical damage or wear and tear. If the battery is DOA or faulty within 28 days email us and we will send out a replacement.
Any advanced Kit/s warranty will be covered by the manufacturers own warranty, there for they will differ depending on the product, all the warranty for these devices will not cover physical damage or wear and tear. All chargers and batteries will have a 28 day warranty, unless otherwise stated by the manufacturer.
All products are thoroughly checked and tested before they are dispatched to our customers. However, we also know there is a small chance that a product could arrive dead or faulty, if this is the case please inform us immediately to arrange an exchange.
Returns are to be paid by the customer. We do not cover any postage or courier for returns. If you have any questions please contact us. If you wish to return an item, please email us providing the following information.
– Order number
– Reason for return (faulty, change of mind, etc.)